Comments From the Care Quality Commission (CQC) Annual Report
Our clients told the CQC that they love living at our care home, and we take pride in knowing that the people that we serve consider us their home. Their testimonials include:
‘The home is first class. Staff can't do enough. It is a lovely place with lovely staff’.
‘I like it here, it is lovely. Staff are kind’.
‘I am looked after well and I am very happy here’.
These comments reflected those made by others living in our care home.
Their relatives were equally complimentary. Everyone the CQC spoke with referred to the people living at our care home as ‘one big family’. One person said that getting their relatives into our home ‘was the best thing we’ve ever done’.
Additionally, relatives and visitors spoke highly of our manager and our staff. Some of their comments include:
‘The staff team can't do enough for them’.
‘We have been made to feel very welcome’.
‘The staff go out of their way to help people’.
‘It is like coming into a second home when I visit’
Another individual told the CQC, ‘it is the best place ever’, and went on to say, ‘the manager is wonderful. Nothing is too much trouble’.